Terms and Conditions

Bayview San Remo

Terms and Conditions of Temporary Holiday Accommodation


“Booking” means the period for which you have paid to stay at the Property.

“Property” means Bayview San Remo 38 Phillip Island Rd San Remo and all its fixtures, fittings and equipment.

“Management” means the owners and managers of the Property.

“Guests” means the persons who stay overnight in the Property during the Booking.

“Visitor” means a person a Guest permits to visit the Property during the Booking.


  • Payment of the Deposit constitutes acceptance of these Terms and Conditions.


• Check-in time is not before 3pm on the arrival date and check out time is not later than 10am on departure date.

• Late departure is subject to prior arrangement and availability.

• Key safe combination will be advised after full payment has been received.


OPTION A) This section is applicable to Guests who make payment via the Stayz Online Payment System.

When using the Stayz Online Payment System, your Booking is split into two portions – the non- refundable deposit and the remaining balance. You may pay both portions (the full amount) in Australian Dollars, up-front or pay the deposit initially and subsequently pay the remaining balance.

Balance of the rental amount will be automatically debited 28 days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges. Where your stay commences in less than 4 weeks from the time of Booking, the full amount must be paid in full up front.

OPTION B)  This section is applicable to Guests who make payment offline.

• A non-refundable deposit of 50% of the total tariff, must be received within 2 days after the Booking is taken by Management. Bookings are not confirmed unless and until this deposit is received.

• Payment in full must be received no later than 28 days prior to your arrival.

• Payments of the amount due must be received in Australian dollars (AUD) net of any bank or other transaction charges.

• Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.

  • We accept payment by direct deposit into our bank account.
  • Our bank details will be advised to you.


OPTION A)  This section is applicable to Guests who make payment via the Stayz Online Payment System.

• If you wish to vary or cancel your Booking please log in to http://www.stayz.com.au/login and

amend your Booking.

• Should you be eligible for a refund it will be made through the Stayz Online Payment System and

then credited to the credit card linked to your Booking.

OPTION B) This section is applicable to Guests who make payment offline.

• If you wish to vary or cancel your Booking, please contact us immediately on 0419 871 331.

• Your deposit is non-refundable in the event of a cancellation.

  • If you have paid more than the deposit or paid in full and cancel your Booking at least 28 days prior to occupancy you will be refunded the amount you have paid less the non refundable deposit and the administration charge.

• Should you be eligible for a refund it will be made through your payment method at time of Booking.

• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.

• A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.

• An administration charge of $50 will be charged for any variation or cancellation.

  • If you wish to cancel your Booking within 28 days prior to occupancy, and if Management is able to relet the Property for the period cancelled, a refund may be made less the non refundable deposit, administration charges, commissions and expenses.
  • We have a minimum nights stay policy of 2-4 nights depending on the season. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.


  • The owners will make every effort to ensure the property is available as booked.  However, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
  • If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and any monies paid will be refunded in full.


  • Parties and Functions are strictly prohibited.


  • We supply linen, pillows, blankets and towels which must be left at the property on departure. Beach towels are not included.


  • Pets are not allowed at the Property


• You must comply with all applicable Stayz House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.

• You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion)

  • Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
  • Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
  • We insist that the cleaning of all fish or other food be done off the premises.  There is a facility at the nearby San Remo boat ramp for this.

• Before departure, all food must be removed from fridges, all rubbish put in the appropriate

council rubbish bins provided, and crockery and cutlery washed and packed away.   The BBQ grill plates are to be cleaned if used. The Property must be left in a clean and tidy condition.

• Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card.

• All furniture and furnishings must be left in the position they were in when you arrived.

• The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to key safe.

• You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge.

• Smoking is not permitted indoors.


• In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.

• Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.

  • Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
  • We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
  • Loss – the owners take no responsibility for the tenant’s personal property.
  • Variations to these conditions may only be made by prior arrangements with the owner in writing.

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